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Arnold & Sons Plumbing, Sewer & Drain
- Plumbing
- Peoria, IL
About this business
Location details
1621 W Candletree Dr, Peoria, IL, 61614, United States
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I called about a water heater leak. The first time I called they put the ticket in, and said I would hear back shortly. I never heard, so about 1ish hours later I call again…that ticket was put in, but they didn’t mark it as an emergency after hours. Okay so we remark the ticket as an emergency and send it off. An hour or so goes by and again I don’t hear back…I call again. I get told they’re remarking the priority higher up and that there’s one person they’re working with now and then me. Again they don’t call after about a... read more
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I had them come out about some minor gas line leaks- they quoted over $1000 for a new hookup line to our oven and reseal a connection to the furnace shut off. i could have bought and installed a new oven for less!
Way overpriced for the crappy work that they do! They left our pipes loose and covered up their mistakes with metal plates. They cracked tile in my laundry room, scratched up my toilet seat, and left dirt and mud all over my floors and walls. Absolutely terrible! Would not recommend them to anyone!
Business response:
Tanna, This is unacceptable. In fact i am the owner, and this is quite shocking. This just isn't our culture or people, so getting to the bottom of how this happened is all I care about. This is NOT how Arnold & Sons delivers 5 star service. Please call 309-691-8291 right away and allow us to make this right. Please allow my service manager Bryan come and see these loose pipes, tile floor and toilet seat. If this is true I personally promise we will do whatever it takes to make this situation right for you, no strings.... read more
I had Arnold & Sons out to clean a toilet drain. Without trying to clean it out, they said I needed to replace the toilet, at a cost of $1,800. They charged me $119 for this analysis. I called a different company and the drain pipe just needed descaling. Works fine now. They also quoted $1200 to replace a kitchen sink faucet and $2400 to install a water softener, where there’d already been one.
I got a $6300 quote for a leaking toilet --a new toilet, sewer line repair / replace and new toilet floor base and old sewer trap removal... was told a 2 person 2 day job. seemed really high but I have no idea how to do it so I almost did it.. wanted $102 a month for 72 months as a payment.. called asking why so high and was told that is just what costs with materials are. they charged $109 just to look at it already so I thought again maybe I'll do it.. called a nother place and they did it all in 1 day with 1 guy plus fi... read more
Quoted me 2,400 for a water heater replacement (insane) and then claimed they couldn’t find record of my appointment when I complained to them. Here is my review and their response as well as proof of the service call and quote. I’d look elsewhere!
Doesn't stand behind their work. Put a water heater in for me and now my kitchen sink has no hot water. They will not fix it. I noticed 2 days after they put the water heater in that the top had water on it. They want to charge me to come look at it! Absolutely ridiculous!
1.25 hours listening to Jake complain about his girlfriend, coworkers drinking, and inability to get sleep for multiple reasons (which i will save everyone time by not listing here) only topped off by him handing us an estimate and giving us 5 min to decide. horrific price gouging with no up front prices. then jake calls 2 guys to replace main valve, which they put on crooked in 15 min. they left doing shoddy work and didn't replace the main cap at the street. we have thorough photos and security video, and have proof that ... read more
Business response:
Hi Jennifer! Thank you for your candid review for Barbara. We are sorry your opinion of the entire experience was the exact opposite of every aspect of our customer service training. We try hard on every front to bring our best foot forward to every customer. We can assure you that what you are describing has not only never been said but it is not customary practices. We feel our 4.6 Google rating and A+ rating with the BBB with over 35 years in business speaks for itself. As always it’s our mission to give everyone a 5 star... read more
Frequently asked questions about Arnold & Sons Plumbing, Sewer & Drain
How is Arnold & Sons Plumbing, Sewer & Drain rated?
Arnold & Sons Plumbing, Sewer & Drain has a 4.6 star rating with 1,673 reviews.
When is Arnold & Sons Plumbing, Sewer & Drain open?
Arnold & Sons Plumbing, Sewer & Drain is open now. It is open 24/7.