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Arnold & Sons Plumbing, Sewer & Drain
- Plumbing
- Peoria, IL
About this business
Location details
1615 W Candletree Dr, Peoria, IL, 61614, United States
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RecommendedI called Arnold & Sons to come out to unclog a sink that I was unsuccessful at. While the technician did arrive later than scheduled. He did get straight to work. When the tech was done, the sink drained better than it had in years, he also put the drain line back together so he could test how well the sink drained. Hope he got the black stains out of his shirt. The price was fair for the 2 hours he was on the job. Thank you Bryan!
RecommendedAmazing work! Honest, polite & hard working! We appreciate the work Joe did today!
I normally don’t leave reviews, but I feel obligated to warn others about our experience with Arnold & Sons Plumbing. My elderly mother called them out for a draining issue. Without doing basic diagnostics like running a camera or even attempting to clear the line with a snake/auger, they told her she needed to replace a 2–3 foot section of cast-iron sewer pipe. She was charged $4,000 for that work. Only AFTER the replacement did they run a camera and then claimed the real problem was out near the street—something they could... read more
Never finished the job. when I got the bill it stared the pump was put in TEMPORARILY. The tech stated off by inflating travel time 45 minutes to go just under 11 miles. Drove it twice myself. photos taken of times and milage . 19 minutes one time 21 the second. The job was to replace a pump. My septic service diagnosed the issue, you could see the breached wires that were smoking. The tech took an hour and a half talking about him self , his age, his illnesses, his up coming Disney trip before he even pulled the pump. I ... read more
Business response:
Paula, we take feedback seriously, and we’ve carefully reviewed our records. We do not have any record of performing this type of work at your property, nor do we perform septic pump installations in the manner described. It’s possible this review was intended for a different company, as there are similarly named businesses in the area. We would appreciate the opportunity to clarify this with you directly. Please feel free to contact our office at 309-691-8291 so we can look into this further. If this was posted in error, ... read more
Terrible service and experience! Our kitchen sink is clogged and their technician refused to unclog it! Instead, he kept trying to upsell services and gave us a ridiculous quote to replace all piping. Left without fixing our issue. Lazy guy and just didn’t want to get his hands dirty. We called them and asked for the manager to call us back and they never did, they just don’t care. All they care is give you BS excuses and take your money. NEVER using them again!
I called about a water heater leak. The first time I called they put the ticket in, and said I would hear back shortly. I never heard, so about 1ish hours later I call again…that ticket was put in, but they didn’t mark it as an emergency after hours. Okay so we remark the ticket as an emergency and send it off. An hour or so goes by and again I don’t hear back…I call again. I get told they’re remarking the priority higher up and that there’s one person they’re working with now and then me. Again they don’t call after about a... read more
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I had them come out about some minor gas line leaks- they quoted over $1000 for a new hookup line to our oven and reseal a connection to the furnace shut off. i could have bought and installed a new oven for less!
Way overpriced for the crappy work that they do! They left our pipes loose and covered up their mistakes with metal plates. They cracked tile in my laundry room, scratched up my toilet seat, and left dirt and mud all over my floors and walls. Absolutely terrible! Would not recommend them to anyone!
Business response:
Tanna, This is unacceptable. In fact i am the owner, and this is quite shocking. This just isn't our culture or people, so getting to the bottom of how this happened is all I care about. This is NOT how Arnold & Sons delivers 5 star service. Please call 309-691-8291 right away and allow us to make this right. Please allow my service manager Bryan come and see these loose pipes, tile floor and toilet seat. If this is true I personally promise we will do whatever it takes to make this situation right for you, no strings.... read more
Frequently asked questions about Arnold & Sons Plumbing, Sewer & Drain
How is Arnold & Sons Plumbing, Sewer & Drain rated?
Arnold & Sons Plumbing, Sewer & Drain has a 4.6 star rating with 2,056 reviews.
When is Arnold & Sons Plumbing, Sewer & Drain open?
Arnold & Sons Plumbing, Sewer & Drain is open now. It is open 24/7.